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Builder Interview Questions

What Should You Know Before You Select Your Builder?

There is a process for building your homebuilding team. The following interview questions were developed by a Homeowner who was kind enough to share them with us. The information you may gain from this list could make the difference between a successful building experience and one that is not. Call or email if you would like to know our answers. We wish you the best as you select your team.

The Company

  1. How is your company structured?
  2. How long have you been in business in this area under the current company name?
  3. What type of license do you maintain? Residential Builder? Or, General Contractor?
  4. How many homes are under construction today? The prospective builder should supply the addresses to all his homes under construction.
  5. What service is provided for selections?
  6. How many Project Managers does your company employ?
  7. How many homes has your company built?
  8. How do you describe your relationship with and approach to trades and sub-contractors? The prospective builder should supply major supplier and sub-contractor contacts.
  9. How are you continuing your education as a contractor?

During Construction

  1. What is your process for communicating with your clients?
  2. Do you provide a schedule that states when tasks are to be accomplished and the completion date for each task?

After Move-In

  1. What kind of warranty do you offer?
  2. What do you recommend for maintenance after move-in?

Preconstruction Services

Buffington Homes commits its resources upfront during the design and construction planning phases. We have found the most successful projects utilize the expertise of the whole team (Architect, Builder, and Interior Designer) during the development of the plans. This process allows for creative solutions from the start and “what if” scenarios with both design and construction perspectives. We provide pricing information as we work toward the homeowner’s investment goals. This method is an efficient process for completing plans quickly, on budget, with changes minimized.

Client Selections Service

Fittings SelectionOften windows and doors are worked out with your architect. Many of the other choices are often made with an interior designer.

Photo of Cathy BuffingtonAs your Selections Coordinator, Cathy works in concert with you and your design team at the various showrooms as you choose the items needed to personalize your new home. She understands your timeframe and recommends suppliers who deliver on their promises.

Together, the team has all the information you will require to make the right decisions. Cathy will organize the details of your selections on our web portal, which creates the picture of your home's design as it evolves. The product specs, used on future shopping trips, bring continuity to the process and save time. We'll simply use our iPhones and iPads to check prior decisions as we move along. During construction, she also answers questions the Project Managers may have about your products.

Web-based Client Access and a Weekly Report

Buffington Homes provides a web-based program for the Homeowner, his Architect, Interior Designer as well as other team members to work from the same page for team synchronization. All the project information is accessible 24 hours a day via your internet connection.

The system allows collaboration, which includes your plans and quotes up to the controlling budget. We continue documenting product specifications, your Yearly Inspections, and Maintenance from the start of your home through its lifecycle.

On Friday, your Project Manager sends a Weekly Progress Report. The report consists of photos showing the work that was accomplished that week, details about the schedule, and any questions that have surfaced. This document also provides the plan for the next week.

Our method of communication puts you virtually on your construction site every day. It allows clients to participate in and have a working knowledge of every part of their project. Thousands of photos are posted showing the Homeowner precisely what their home looks like at each stage of the process. It is our way of keeping everyone connected before, during, and after move-in.

Online Access for Homeowners

Our simple online system makes it possible to access your homebuilding project or home improvement project from any computer, tablet, or smartphone to show the work that was accomplished.


This program gives access to the information each team member requires to do his best job. Its iPhone access is also heavily relied upon by homeowners and designers as they are shopping for selections.

Weekly Report

How do we communicate to keep you informed as necessary and resolve issues promptly? Naturally, we are all available by cell phone, text, email, or video conference. Since the majority of our homeowners live out of town or even out of the country, your Project Manager also sends a Weekly Report every Friday.

He reports on the current week’s progress. The report also provides a schedule for what is to be accomplished in the next week. Photos are attached to show the work that was accomplished.

This is our way to put you “virtually on” your construction site every day. It allows clients to participate in and have a working knowledge of every part of their project.

Thousands of photos are posted on the web portal showing the homeowner exactly what their home looks like at each stage of the process. It’s our way of keeping everyone connected before, during, and after move-in. We email it to you, your Architect, Interior Designer, and anyone else you would like to include.

Buffington Homes provides a web-based program for the Homeowner, his Architect, Interior Designer as well as other team members to work off the same page for team synchronization. All of the project information is accessible 24 hours a day. The system allows collaboration from plans, quotes, and the Construction Estimate.  We continue by documenting selections and after move-in the Yearly Service Records and Inspections.

This program gives access to the information each team member requires to do his best job.  Its iPhone access is also heavily relied upon by homeowners and designers as they are shopping for selections.